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Contact

Contact and technical support

Write to us on Telegram: that is our main channel. We also run the email ourselves.

Message us on TelegramSend us an email

Community: Telegram · TikTok

Which channel to use before you buy

Telegram or email, for any question before you pay.

Ask us whatever you need to confirm before signing up: the breakdown on pricing, the full walkthrough on how it works, or whether the bot is compatible with your particular prop firm.

Write to us on Telegram at @fondeobot or at fondeobot@fondeobot.com, and we answer with the same information that is on this site.

Which channel to use if you are a client and need technical support

The same ones as before buying: Telegram first, and email.

If the bot is already installed and you have a fault or a question about how it works, write to us on Telegram or by email.

It is technical support for the software: we fix faults and answer questions about how it works. We do not give opinions on your trades and we do not manage your account.

Where to follow the Profitquant community

On the community Telegram channel and on TikTok: that is where we post content, not where we answer specific questions.

You can follow both without writing to us: the Telegram channel and TikTok.

To sort out something specific about your account or your purchase, use the direct Telegram or the email from the sections above.

Frequently asked questions

Can I write to you if I am not a client yet?
Yes. The direct Telegram and the email are there for any question before you buy, not only for people who already have the bot.
Do I have to be a client to join the Telegram community channel?
No. The community channel is open: you can join even if you have not bought the bot yet. It is separate from the direct channels — the direct Telegram and email — which are where we answer questions and handle support for your specific account.
Where do I follow Profitquant updates and the community?
On the community Telegram channel and on TikTok. That is where we share content and updates; to sort out something about your account or your purchase, the right channel is the direct Telegram or the email.